All orders are shipped within 48 hours Monday - Friday 8am - 5pm.Carriers
We use the following carriers to deliver our orders:
- Big Earth Delivery (local Items Only)
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.How to Return an Item
Your item must be in its original unused condition to be returned. We will accept returns due to manufacturing defects within seven (7) day of receipt of purchase.
Please contact us requesting a refund and we will assign you a tracking # and send you the address of our returns department.
Include in your package a signed letter stating the reason for your return.Return Exceptions
Some items cannot be returned if they are opened. Merchandise that has been opened, broken, worn, used, or altered will not be accepted for return or exchange.Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.